To schedule an appointment for a routine medical exam, acute problem or consultation, please call 631-475-6900.
When calling to schedule an appointment, we will need the following information:
- Your name, current address and telephone numbers.
- Your birth date.
- Health insurance information.
- Specific information as to the reason for the visit so we can schedule the appropriate amount of time for you and your provider.
Please be sure to bring your insurance card with you when you come to Brookhaven Family Medicine for your appointment. Insurance copayments are expected at time of service. You also may want to download patient forms before you arrive.
Obtaining a Referral
Some managed care insurance companies require you to obtain a referral authorization before seeking healthcare from another facility or specialist. If your insurance company requires a referral authorization or prior approval, please make an appointment with your primary care provider to evaluate your needs and together determine your best plan of treatment.
If you do not receive a referral from your provider prior to an appointment with a facility or specialist outside Brookhaven Family Medicine, your insurance company may not cover that visit.
Once your provider has requested a referral authorization, our referral coordinator will fax, phone or process the referral on line to your insurance company within 48 hours. Our referral coordinator will contact you once the service is approved or denied. In addition, your insurance company may send a letter to you, as well as to Brookhaven Family Medicine and the specialist or facility, authorizing or denying your referral. If you do not receive notification that your referral has been approved 2 to 3 days prior to your appointment, please contact our referral coordinator, and they will assist you.
Patients without Insurance
Payment at the time of service is required. If absolutely necessary, short-term payment plans are available, but must be requested prior to the services being performed.
What is a Doctor of Osteopathic Medicine?
Osteopathic medicine is a philosophy of medicine based on ideas that date back to Hippocrates, the Greek physician considered to be the father of modern medicine. The philosophy focuses on the unity of all body parts. He identified the musculoskeletal system as a key element of health. He recognized the body's ability to heal itself and stressed preventive medicine, eating properly and keeping fit.
Osteopathic physicians (DOs) practice a "whole person" approach to medicine, and they have a special passion for preventive healthcare. Instead of simply treating specific symptoms or illnesses, they regard your body as an integrated whole. They receive extra training in the musculoskeletal system – your body's interconnected system of nerves, muscles and bones that make up two thirds of its body mass. This training provides osteopathic physicians with a better understanding of the ways an injury or illness in one part of your body can affect another part of it.
Osteopathic manipulative treatment (OMT) is incorporated in the training and practice of osteopathic physicians. With OMT, osteopathic physicians use their hands to diagnose injury and illness and to encourage your body's natural tendency toward good health. By combining all available medical procedures with OMT, DOs offer their patients the most comprehensive care available in medicine today.
MDs and DOs are very similar in that applicants to both DO and MD medical colleges are required to have a four-year undergraduate degree with an emphasis on scientific courses. Both DOs and MDs complete four years of basic medical education. After medical school, both DOs and MDs can choose to practice in a specialty area of medicine – such as surgery, family practice or psychiatry – after completing a residency program (typically two to six years of additional training). Both DOs and MDs must pass comparable state licensing exams. DOs and MDs both practice in fully accredited and licensed healthcare facilities.
Which insurance companies do you bill?
We accept and bill most major insurance plans as a regular service to our patients. All we ask is that you present your insurance card at each visit so that we can verify the correct billing for your visit. We currently accept:
- Beech Street
- Blue Cross
- Choice Care
- Empire Plan
- Great West
- Metracomp/First Health
- National Health Plan
- National Prefer Provider Network (Medadvantage)
- RR Medicare
- Three Rivers
- United Healthcare
- USA Health Network
- Workers Compensation Insurance Plans
What if I need to see a specialist?
You and your primary care physician together will determine the need to see a consulting specialist. It would be helpful and save valuable time for you to become familiar with your insurance plan and its requirements for referrals to specialists.
Do you take Medicare Assignment?
All providers here at Brookhaven Family Medicine are participating providers within the Medicare program. We accept and bill Medicare for you. You are responsible for any deductibles or coinsurance portions.
What does "contracted" and "allowable" mean?
A "contracted" insurance means that we have agreed to the particular insurance company's fee schedule for payment of services. "Allowable" is just another term used for this. Although we accept the insurance allowable, there is usually a portion, percentage, deductible or copay that the patient is still responsible for.
When is payment expected from the patient?
We expect payment at the time of service. If we are on contract with an insurance company, we expect the patient's portion of our fee, copay or deductible at the time of service. We accept cash, check, Visa, Discover and MasterCard as payment options.
Do you charge interest on patient balances?
No, we do not charge interest on patient balances.
What is the best number to call with questions?
For questions regarding benefits coverage, please check with your insurance company or with your employer's benefit representative or personnel office. For questions about Brookhaven Family Medicine services, call 631-475-6900 during regular business hours.
We provide integrated services with psychiatrists and social workers, including evaluations, medication management and individual and group therapy. Low-cost individual sessions are available available under the guidance of Dr. Mary Thomas. Individual counseling is a powerful tool for growth and change. Call 631-475-6900 for more information.